Refund and Returns Policy

At SleepEase Pro, customer satisfaction is our top priority. Please review our policy regarding returns, refunds, and cancellations below.

1. Returns & Eligibility

We offer a 60-day return window, starting from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Return Criteria

To be eligible for a return and refund:

  • Defective or Damaged Products: Only items with verified functional defects or damage qualify for a refund.
  • Original Condition: Products must be returned unused, undamaged, and in their original packaging.
  • Proof of Purchase: A valid receipt or order confirmation number is required.

Exclusions & Non-Returnable Items

  • Change of Mind: We generally do not offer refunds if you simply change your mind. Exceptional circumstances may be reviewed at our discretion.
  • Ineligible Items:
    • Gift cards
    • Custom-made or personalized products
    • Downloadable software products
    • Intimate, health, or personal care items
    • Hazardous materials or flammable liquids/gases

2. Order Cancellations

Cancellations are only accepted for full-priced items within 60 minutes of placing your order.

Because we process orders rapidly, cancellations are strictly time-sensitive. If you need to cancel, please contact us immediately at [email protected]. Once an order has entered fulfillment, it cannot be canceled.

3. How to Initiate a Return or Exchange

  1. Contact Us: Email our support team at [email protected] with your proof of purchase, details of the defect, and clear photos or videos of the issue.
  2. Ship Your Item: Once authorized, package the item securely in its original packaging and mail it to the address provided by our support team.

Note on Exchanges: We only replace items if they are defective or damaged upon arrival. If you need an exact item exchange, email us directly.

4. Return Shipping Guidelines

  • Shipping Fees: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, original shipping costs will be deducted from your total refund amount.
  • Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked returned packages.
  • Transit Times: Depending on your location, transit times for replacement or exchange items may vary.

5. Refunds & Processing

  1. Inspection: Once your return is received and inspected, we will send you an email acknowledging receipt and notifying you of the approval or rejection of your refund.
  2. Payout: Upon approval, your refund will be processed immediately. A credit will automatically be applied to your original payment method within a few business days (depending on your bank or card issuer).

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Re-check your bank account or credit card balance.
  2. Contact your credit card provider; it may take a few business days for the credit to officially post.
  3. Contact your bank, as processing times can vary before a credit is released.
  4. If you have completed these steps and still have not received your refund, please reach out to us at [email protected].