At SleepEase Pro, we are pleased to offer FREE standard shipping on all orders.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct tracking link. Please allow up to 48 hours for the tracking status to update.
Need to check your order status? Track your order here
Customs, Taxes & Import Duties
Orders shipped internationally may be subject to import duties, taxes, and custom fees once the shipment reaches its destination country. These additional charges are the responsibility of the customer. Because customs policies vary widely by region, we recommend contacting your local customs office for specific details prior to placing your order.
Damaged, Lost, or Stolen Packages
We carefully inspect and package every item before it leaves our warehouse. While we are not liable for packages that are lost, stolen, or damaged during transit, or for delays caused by carrier disruptions or incorrect addresses provided at checkout, we are always here to help.
If your package arrives damaged or fails to arrive:
- Contact the Carrier: File a claim directly with the delivery carrier using your tracking number.
- Reach Out to Us: Contact our team at [email protected]. While carrier issues are outside our direct control, we are happy to help guide you through the process or provide any documentation needed for your claim.
Contact Us
Have questions about your delivery? We’re here to help! Reach out to us anytime at [email protected].